Last updated: October 30, 2026
This policy applies to purchases made in the SHERRI WOODS online store (sherriwoods.shop/) from SHERRI WOODS, Glendale, Arizona. If a candle or a journal is not right, here is how returns work.
Summary
- Window: 30 days from delivery.
- Condition: unused and unopened — unburned candle, sealed diffuser, uncracked spine, original box and card.
- Return postage: free within the US on the first return per order; you pay for additional returns from the same order.
- Refund: to the original payment method, 5–7 business days after we receive and check the item.
What can be returned
Candles that have not been lit, diffusers whose seal is unbroken, journals with no writing and an uncracked spine, and card or notepad sets still in their box with the band intact. Open the box, read the card, decide — as long as the wax and the paper are untouched, it can come back.
What cannot be returned
Candles that have been burned, even once: a burnt wick cannot be resold, so the item cannot be refunded. Opened diffusers, journals that have been written in, and any item personalised or hand-stamped to order are also excluded. This does not affect your rights if an item is faulty, not as described, or not fit for purpose.
How to start a return
Email admin@sherriwoods.shop with your order number and the item you want to return. We reply within one business day with a return label and instructions. Please do not send anything before you hear from us — parcels without a return reference take much longer to process.
Return address: SHERRI WOODS, 16630 43rd Ave Apt 156, Glendale, AZ 85308, USA.
Exchanges
Need another scent or colour? Start a return for the item you have and place a new order for the one you want — that is faster than a postal exchange, and it holds the item before it sells out. If the colour you need is between batches, we will tell you when it returns.
Faulty, damaged or incorrect items
If a glass arrives cracked, a wick has come loose, a spine is split or you received the wrong item, email us within 14 days with photos. We cover return postage in full and send a replacement or a refund, including original shipping, as you prefer. A candle that tunnels badly within its first few burns is a fault, not a preference — send a photo and we will replace it.
Late parcels
If tracking has not moved for seven days, or a parcel is marked delivered but missing, contact us and we will open a carrier claim. See our Shipping Policy for details.